Terms and Conditions
In tendering the shipment for carriage, the shipper agrees to the Terms and Conditions of Contract contained herein.
Responsibility for Packaging
The shipper is responsible for adequately packaging all goods to protect the package and ensure safe transportation with ordinary care and handling. The shipper must label each package and further warrants that the contents of the shipment may be lawfully carried over public roads and highways and/or aboard aircraft, and is not prohibited under any applicable law or regulation. Delivery Service Dallas or Smart Delivery Service Inc is not responsible for concealed damage, or damage to goods not boxed or packaged properly.
Limitations on Liability and Liabilities not Assumed
Smart Delivery Services Inc’s liability for loss or damage to your package is limited to your actual damages or $100.00, whichever is less, unless you declare a higher value at the time the order is placed, and the additional insurance charges are paid. If you declare a higher value and pay the additional insurance charge, our liability will be the lesser of your declared value or the actual value of your package.
In any event Smart Delivery Services Inc will not be liable for any damages whether direct, incidental, special or consequential in excess of the declared value of a shipment, whether or not Smart Delivery Services Inc’ had knowledge that such damages might be incurred including, but not limited to loss of income or profits.
Smart Delivery Services Inc will not be liable for your acts or omissions including, but not limited to improper or insufficient packing, securing, marking or addressing, or for the acts or omissions of the recipient or anyone else with an interest in the package. Also, Smart Delivery Services Inc will not be liable, if you or recipient violates any of the terms of this document. Smart Delivery Services Inc will not be liable for loss of or damage to shipments of items prohibited by law.
Smart Delivery Services Inc will not be liable for loss, damage or delay caused by events Smart Delivery Services Inc cannot control, including but not limited to acts of God, perils of air, weather conditions, acts of public enemies, wars, strikes, civic commotions or acts or omissions of public authorities (including customs and quarantine officials) with actual or apparent authority.
Smart will assume no liability for loss or damage to “extraordinary value” items, which include artwork, jewelry, furs, precious metals, cash and negotiable instruments. In addition, Smart Delivery Services Inc will not be liable for any loss or claim due to the late delivery of a shipment.
Filing a Claim
All claims must be made in writing within 48 hours of the delivery in which the loss or damage occurred. Claims must be made in writing along with invoice or receipt for damaged goods.
If the recipient accepts your package without noting any damage on the delivery record, Smart Delivery Services Inc will assume that the package was delivered in good condition. In order for Smart Delivery Services Inc to process your claim, you must, to the extent possible, make the original shipping cartons and packing available for inspection.
An order, which is not canceled prior to arrival of a driver will be assessed the full delivery charge.
Smart Delivery Services Inc is exempt by law from charging sales tax on any delivery.
All COD payments are send upon receipt. Smart Delivery Service will not be liable for any outstanding COD’s not reported within 30 days.
All or any invoice discrepancy must be reported with in 15 days of invoice date, or no adjustment can be considered.
All invoice payments are due upon receipt. Interest charges of 1.5% per month will be charged on all invoices past due more than 30 days. Payment of an invoice is the sole responsibility of an individual or company whose account is used by any unauthorized entity.
Privacy and security are at the core of our relationship with our customers. Therefore, we are committed to maintaining the confidentiality of your private information and we use the latest security technology to protect your sensitive data.
We don’t sell, rent, or loan our customer’s names, e-mail addresses, or personal information to anyone at any time for any reason. That means the messages you receive from us will be related to automatic order and dispatch confirmation e-mails generated upon receipt of your order and perhaps occasional e-mail to notify you about special promotions or new services.
The site’s customization form requires users to submit contact information (such as their name and e-mail address). The contact information is used to contact the registered users when necessary (e.g., to confirm a shipment order). Registered users may always opt-out of receiving future mailings (see the choice/opt-out section below). The other optional information collected during registration is used to enhance the user’s experience on the site and to provide a personalized account service. Other optional information collected includes courier preferences and frequently used ship from and ship to addresses. This information is collected to save users time by not making them re-enter the data each time they visit the site.
The site uses an order form for visitors to request information, products, and services. The site collects visitors’ contact information (such as their e-mail address) and financial information (such as their credit card numbers). Contact information from the order form is used to fulfill the service, and financial information is used to bill for the service, when ordered. The site collects the address of the receiving party solely for purpose of adding it to the shipper’s address book and is not shared with any outside party. The user can choose not to have the receiver’s address added to their address book simply by un-checking the “Add to Address Book” box when ordering a shipment.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.
The site uses SSL (Secured Socket Layer) for communicating with visitors over the Web during critical phases, such as the displaying of personal or financial information or when generating a shipping label. The site also has security measures in place to protect against loss, misuse or alteration of the information under its control. All sensitive data, such as contact information or financial information requested from users, is collected over a secured channel and is stored on a highly secured system. Access to these systems is restricted to authorized users only, and is logged and monitored on a continuous basis. The physical access to these systems is also restricted.
Credit Card Security
We are not aware of any unauthorized use of a credit card as a result of using this site. Under the Fair Credit Billing Act, however, if you were to experience a problem, your credit card provider cannot hold you liable for more than $50.00 of fraudulent charges. If your credit card provider does hold you liable for any of this $50.00 amount, we will cover your entire liability up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own and only for purchases made at this site while using our secure server. In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Change Your Personal Settings
The site gives registered users the option to modify personal information and preferences they have previously provided, such as their carrier preferences, credit card information and address book entries. This is done by visiting the “Personalize Your Service” page, clicking on one of the links displayed, and updating the information as desired.
If you have any questions about this privacy statement, the practices of this site, or your dealings with us, please Contact Us.
Dallas/Ft Worth, TX
754 Port America Pl, Ste 300
Grapevine, TX 76051