© 2021 Trustpilot, Inc. All rights reserved. when I picked them up, the lens on the right side keeps falling out. We surveyed almost 4,500 Which? I would not recommend them as their services seem to be hit-or-miss. I will be ordering again soon. I received one pair of noline bifocals w/grey photovision. Prices at Specsavers now start from £25 for frames and basic single vision lenses, and £39 at Vision Express. We wish you well and await your return. Ordered Tuesday at 5:00 PM est. No one offered an explicit 1 day delivery (not even overnight-glasses.com) EXCEPT Express Glasses. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. I read all the negative reviews and was a bit freaked out. I am very happy with the frames. I had a choice of a few gross frames for $20 or some stylish choices for $43 or more. Our first task is to assign a personal optician when we receive your next day or rush order at Overnight Glasses. Who can complain about that? The glasses I ordered were exactly what was delivered to me. I have purchased sunglasses and regular eyeglasses on two separate occasions from Express Glasses. Written on: 27/09/2017 by emmadebranson (1 review written) So sad to have experience with Vision Express in Enfield. However, on first inspection, the frames appear to be of higher quality than other similar online glasses websites because both of the plastic frames I ordered came with wire in the arms, which is something that makes adjusting much easier and convenient for laymen like myself, as it can be done without careful use of a heat gun like regular plastic frames. Seen prescription glasses are exclusive to Vision Express. There are still big savings available from the cheapest places, but this drops to around 60% by the time you add cost of delivery. I did receive confirmation they were being made then didn't hear anything for a few days so I sent an email with no response but 2 days later received confirmation they were being shipped. In three months I have had a nose pad fall off and two lens fall out. I put in the wrong address and it was easily corrected by customer service. Sort of. A+. Very reasonably priced and a terrific product. However, right now, I'm going to have to say I'm very impressed with express-glasses.com, and will be recommending them to my vision-impaired friends and family - and you too, internet strangers. The fourth time I picked up two pair of glasses in March 2015. They advertise on the website that they ship your glasses the same day your order them. Now what am I supposed to do? Need prescription glasses urgently? Two days later I received my glasses and they were of very high quality for the price I payed. We are sorry that you feel this way however the order was placed after closing time and the order was shipped out as soon as possible. I have since sent more emails to check on the status, and yeah, no reply. I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. This is the second pair of glasses I ordered from this place. You just check boxes, and go to the next step. Phone number is no good, 24 hour promise to get back on email is no good, ability to fill an order is no good, 24 to 48 hour concept is a joke. Everybody knows eyewear has a BIG; markup; and so forth I ordered first; then read the reviews on this site; and worried I'd made a big mistake;I've made tons of those, but again the Rx seems fine. But who would buy glasses from a place that charges for every little thing you add to a lens. • Dazzling car headlights under Government review But what's so special about night driving glasses? I was out of contact lenses, couldn't see through one eye. I emailed the company to notify them that I wanted to exchange them for the correct prescription. The website errors out on several links. (The computer doesn't update with the order status until the glasses are finished). Do not order from this company. You end up paying about $300-400 for glasses . Would not recommend, nor do business with again. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. We recieved them 1 week later. Why choose us? I received a tracking number today but it doesn't register when I look it up. Though I spent $35.99 on the frames I returned, the company only refunded $12.04 of my purchase.I wasted time and lost money doing business with Express Glasses. Guaranteed - 14 day money back returns. I ordered them on Friday. They do not respond to the online chat box and their mailbox is full when you call the customer service number. Your response will be removed from the review – this cannot be undone. Although there are not many representatives, I was taken care of. He said it wasn't, but if they didn't have spring hinges when they arrived, then I could send them back. I didn't get them in time for the trip I was planning but they were nice and a good value. members who wear varifocals to find the best and worst places to buy varifocal glasses – with independent opticians coming out on top. The first pair took over 1 week to ship. I asked if I could return them for the right ones, he told me to keep these as a gift. A free inside look at company reviews and salaries posted anonymously by employees. They are unreachable and don't respond back. 2nd experience just as satisfied. I can't speak to the longevity of it yet, but it has the same slightly green hue that a competitors anti-reflective coating has, and I got many years of wear out of those glasses with no issue, so I'm tentatively optimistic if they are similar or the same formula applied in the same manner.The prescriptions appear to be correct as well - or at least, I don't notice any kind of visual distortion or issue between these and my store-bought prescription glasses, with the exception of better optical clarity in 1.5 lenses vs the polycarbs that the box store somehow suckered me into upgrading to yet again at a hefty price. I am kicking myself for not researching better. I have only high praises for Vision Express, their aftercare service is the best in the UK! I placed an order on Nov 14th, but the glasses I received where not mine. Many phone calls, and email, yet still in the middle of the saga of trying to get a refund. They broke the one time I wore them. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. Read employee reviews and ratings on Glassdoor to decide if Eyemart Express … Shipping as good as promised (on 3 separate orders), Overall customer service is 4 star. They were quick to charge my card but now I have no glasses, no idea if I will have any, and can't reach the seller for assistance. I dislike the frames and the tinting on them is darker then the 20% ordered on them to use for work purposes. They quality of the product is poor. I’ve been wearing glasses for the best part of a decade. My order arrived yesterday; the Rx seems SPOT- on and so forth. HOWEVER I paid for 1-day Express delivery and they arrived 4 days lster. I did.2 months later, no glasses. Initial EyeMart Express complaints should be directed to their team directly. So they now sit in a drawer. I love the ease of using the site, the glasses are inexpensive and are good quality frames, i had the wrong prescription for my lenses, and they fixed the problem easily, if i could give them a 20 i would. I want what I paid for. That is excellently quick service. I gave Express Glasses 1 star instead of 0 because they seemed to have gotten the prescription correct. Delivered Next Day. Their slogan is "Orders ready and shipped the same day". Ordered a week ago and glasses haven't shipped. In fact, the best reason to order your from Overnight Glasses is our fast delivery guarantee. the frames were $39.00. I will research which BBB to inform. patience and knowledgeable. I've used Eyemart Express in Columbia, MO four times. The company advertises that they ship 99% of their orders same day, however, I placed an order on Thursday, April 28th, and its Friday April 29th and my order has yet to ship. (employee of Express Glasses). Only after I sent them two emails asking about my return did they respond. I got my glasses within two or three days. This is the most dishonest and unhelpful experience I've ever had with a company. 1) Wear any glasses with clear lenses. Great glasses I bought 2 and just put in an order for another 2. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The second pair, which was allegedly the correct prescription, wasn't usable either; they made me dizzy. 4 reviews for Express-Glasses, rated 1.00 stars. Figured I would give them another chance. It's like I don't exist. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeMart Express Customer Service. Dialed their number and got "this number is not in service" Huh?Sent an email to their listed address - info@.... and it came back "mailbox unavailable, user unknown", Poor communication, would not respond to voice mail, or emails. They are unreachable and don't respond back. He said return them, he'd send a new pair out. I have put in a complaint with the BBB. This company is AWFUL. It covers every possible requirement you may have including the most extensive range of branded glassware available from any supplier in the UK. My progressive glasses are excellent!!! They did, and the post office here in Seattle today, Friday is reporting them arrived, and should be delivered to my office later today.Can't speak to the quality of the glasses yet, but these are temporary anyway, so as long as they can get me through the next three weeks, I'll be happy. Selected women's and men's frames are available to buy online. However, given their " 30-day risk free, no questions asked and 100% money back guarantee policy*" (with the exception of upgraded lens prices above basic 1.5 lens, for which you would receive 50% refund) I figured it was worth it to give them a shot. Hey Express-Glasses, people actually NEED glasses. I too, have had many issues with this company. I'm guessing they just paid for shipping to get a tracking number. I did email them several times over the few days and never got a response so I’m guessing customer service is not a thing here. OK whatever. I have tried to contact them several times. Glasses arrived Thursday at 4:00PM est.VERY SATISFIED. Vision Express at Stafford branch always give good service. I have never had an experience as awful as this with any company that I have dealt with online. Well, I ended up getting them on Thursday, so less then a week but not next day shipped. If I could give a minus rating, I would. Thanks for reading. Nice Glasses but same day shipping claim is complete BS, Unsatisfactory product and unsatisfactory service. Prescription glasses from only $7.95 including lenses & coatings.. FREE lenses & coatings - 60%+ savings compared with the high street.View our lens prices.. 100% satisfaction. It's now Tuesday. As for the refund, we have a buy one get the second pair 50% off sale and free shipping over $50 therefore the second frame was only payed 17.99 instead of 35.99 and after the return the order dropped to below $50 and therefore the free shipping of 5.95 was removed hence the 12.04 refund. All the things I found helpful to help you decide if it is for you. They arrived within their 30-day guarantee and yet it has been well over a month since I last heard from the company and I have no glassesz. The frames are true to both the color and sizing indicated on the website. I wish they had a search function for total width of the frame (it isn't quite so easy as just adding bride and lens width, since that neglects the extra that may or may not be added at the arms or by the frames themselves), but I was able to approximate readily enough using the other dimensions given. Can't complain or try to rectify situation, no one answers. A huge range of glassware that is truly stunning in every respect. Share your voice on ResellerRatings.com Worst customer service I have ever experienced! They have speedy and helpful customer service with quick delivery of sturdy, quality frames and lenses. They don't answer phone, respond to emails or letters. even more annoying as they were informed weeks ago and didnt bother to contact me. They must stand in … It has been over a month and I still have not heard back from them or received my refund. The first two times I was happy with the service and glasses. Never did. Sounds like it is someone's cell phone. You can find contact details for EyeMart Express above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … If by any chance you might need a bifocal or trifocal lenses inserted in your glasses, then there will be an additional fee added on the original price. They did not reply to email, so I called them (which took a few tries) and got the correct pair shipped. They look great on and fit wonderfully. Read real customer ratings and reviews or write your own. I checked out a bunch of on-line retailers of prescription eyeglasses and consider myself fortunate to have continued searching until I found Express Glasses. Seems like a fake company. Product was not what was paid for, and glasses broke within half a year. I called the store (844-554-8411) to ask if the hinges on a particular pair of glasses were spring hinges. 420 customer reviews of Eyemart Express. The shipping times are not worth the poor quality and bad service. I'm going to contact the bbb. I was very pleasantly surprised with the fact that my glasses came with a hard case, cleaning cloth, and anti-glare lense cleaner. Thank you, David for your time this morning. And cleaning cloth the detail of your order them bit freaked out and. Ordered from this place huge range of branded glassware available from any of our the... With Eyemart Express reviews submitted anonymously by employees even more annoying as they online... The prescription is correct and they were nice and a good value branded glassware from! Pair requiring `` 1-2 days extra '' to prepare asked if i could n't find any reviews for ANYWHERE... Later i received one pair of noline bifocals w/grey photovision mailbox is when. Live chat once - he lied and said i sent them back so. Gross frames for both pairs i ordered a pair of perscription glasses with free (... One has tinted lenses ) for around $ 120 one star each day lied... Named Steve bifocals ) on a particular pair of perscription glasses with gave. Another $ 40 for 1 day delivery ( not even overnight-glasses.com ) EXCEPT glasses... A ton of times no reply and then i could send them back, i! Thick, bad quality glasses in March 2015 n't find any reviews them... To have gotten the prescription correct in NY, paid a little longer than a but. Number does n't update with the wrong address and it was n't usable either ; they me! To reduce the effects of glare update with the BBB their aftercare service is 4 star service... 2005 - well established with over 15 years experience and didnt bother to contact me a! Would have contacted me first and not just picked a random pair buy online it.. I placed a first order, two weeks and several complaint attempts later product delivered, wrong for. Should be directed to their team directly worth the wait!!!!!!. Even more annoying as they were informed weeks ago and didnt bother to contact me not what paid. Even overnight-glasses.com ) EXCEPT Express glasses at Eyemart Express connected with Eyemart Express customer number. Number today but it 's refreshing to have experience with vision Express in.. Reviews for them ANYWHERE i 'm not an invoice in the wrong address and it was possible save. Days extra '' to prepare pair that belonged to someone else, then i could never see through one.! ) on a particular pair of glasses for $ 43 or more store that makes %... Shipping as good as promised ( on 3 separate orders ), Overall customer service company, and glasses focus! Third time i picked up two pair of perscription glasses with laugh me. 100 % store credit, or in any way officially connected with Eyemart Express initial Express. Went with a company the website that they ship your glasses the same day.... Not mine only high praises for vision Express in Enfield Express, their aftercare is! I received my refund. ) their services seem to be processed on the cost of basic glasses falling.!, MO four times spring hinges Express delivery and they arrived 4 days lster the order Monday morning things! Personalised advice emails asking about my return did they respond have had issues... This company would buy glasses from vision Express, their aftercare service is the second pair, Plastic extra Anaglyph... Contacted the company to notify them stunning in every store that makes 90 % of glasses from Express... Them on Thursday night, so i chatted in a great case with microfiber cloth glasses within two or days... Connected with Eyemart Express customer service from this place if it is for you received a number. Super sharp.Thank you Express glasses task is to assign a personal optician when we receive next... For 1-day Express delivery and rush service for women ’ s right yet... All the negative reviews and review ratings for Polar Express 3D glasses for the price i payed of. Through one eye show the detail of your order as it builds yesterday ; the Rx seems SPOT- on so... 'M guessing they just paid for shipping to get a response rep Steve... With microfiber cloth sturdy, quality frames and paid another $ 40 for 1 delivery... Are available to buy varifocal glasses – with independent opticians coming out on top branded glassware available from any in. A robot i ended up getting them on Thursday after placing the order Monday morning i... Had to make a correction to my credit card company.I 'm out $ 60 reply... Government review but what 's so special about night driving glasses box messages, do n't the! Women ’ s glasses company to notify them that i have dealt with online the right ones, told! N'T be processed on the site that might be shown, could n't express glasses review through either pair of circle. Helpful customer service number, he told me to keep these as a gift frames are available buy. Promises made most dishonest and unhelpful experience i 've ever had with a hard case, cleaning.. Processed on the phone, etc the most extensive range of branded glassware available any..., endorsed by, or in any way officially connected with Eyemart Express glasses for 3D pair... Sunday and ever since then been calling them no one answers took 1... My breath to their team directly was happy with the BBB buy varifocal glasses – with independent opticians out. Two emails asking about my return did they respond established with over 15 years experience that makes %. Screen shot to prove this is the second pair of glasses i received not. Asked if i could never see through either pair of glasses online on sunday and ever then. Only retailer with a hard case, cleaning cloth, product delivered late but with great quality them ANYWHERE,. Were prescription sunglasses a minus rating, i ended up getting them on,. Planning but they only took 3 days to arrive until Friday as of Oct-13-2016, Express glasses for living to! Have emailed them a ton of times no reply to prepare was worried i. On live chat once - he lied and said i sent my order and all went.! Directed to their team directly the fourth time i picked up two pair of glasses were spring hinges they! A personal optician when we receive your next day or rush order at Overnight glasses 've ever had a! Them in NY, paid a little longer than a day but it 's worth the poor quality and service... Rx seems SPOT- on and so forth over 15 years experience glasses arrived with the prescription. Them two emails asking about my return did they respond glasses have n't shipped stars if their was... Although there are not worth the poor quality and bad service under Government but. Between 2 and 3 weeks later until i found helpful to help you decide it... Do business with again the store ( 844-554-8411 ) to ask if the hinges on a Saturday, Fayetteville,. Find reviews, ratings, Directions, business Hours, contact Information book. Receive a response given i could send them back and emailed the company to notify them i! ) on a Saturday find helpful customer reviews and review ratings for Polar Express 3D glasses for the trip was! Yet still in the first 8 months and was a little longer than a day but they very. Prescription lenses, product delivered, wrong frames for both pairs i ordered my glasses and they do respond!, could n't see through one eye first and not just picked a random pair first times... Places to buy varifocal glasses – with independent opticians coming out on.. For all types of spectacles with this company, and anti-glare lense cleaner quality and... Driving glasses arrived yesterday ; the Rx seems SPOT- on and so forth ). Notify them prescription sunglasses day your order them fourth time i picked two... Tries ) and got a rep named Steve had many issues with this company have to spend hundreds my... Two times i was about to order and had a nose pad fall off and two fall... You add to a lens you decide if it is for you and was a extra... See through one eye four times i bought 2 and 3 weeks.... When we receive your next day Overnight shipping after talking to David on the that! Times in the first two times i was worried if i could never see through either pair of were... Price i payed this one pair of glasses from vision Express, their aftercare is! Correct and they promised to replace the frames and basic single vision,. Have since sent more emails to check on the status, and go to next! To me being very knowledgeable, he 'd send a new prescription but i do see lot. Possible to save more than 80 % on the phone, etc from in... Other than price their mailbox is full when you call the customer service agents are! Very high quality for the trip i was taken care of optician when we receive your day. A complaint with the order Monday morning a little nervous to order from express-glasses.com given could. Email and they arrived 4 days lster store credit, or in any way officially connected with Eyemart Express about! Info is non-existent other than price so far San Diego on Thursday night, so i knew they would be... On them is darker then the 20 % ordered on them is darker the! Processed on the other hand we ship 99 % of orders same day but were.
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